• Credit card via Paypal;
• Direct deposit into our nominated bank; or
• Bank cheque or money order*.

*Please note that products will not be posted until your cheque or money order has been cleared.

If you wish to order and pay over the phone, we can provide you with butt natural's bank account details or our Paypal account information.

SHIPPING RATES

All pacakges are sent via Australia Post's e-parcel, a safe and secure system, which allows goods to be tracked. Rates are based on Australia Post's Parcel Service.

You also have the option of your order being sent by e-Parcel's Express service for faster delivery.  If you would like your order sent using express e-Parcel, then please let us know and we will get back to you about any extra charges.

Insurance is optional.  However, as butt natural cannot accept responsibility for parcels that are lost or damaged, we would be happy to give you a quote for insurance.   If you parcel is lost or damaged, please contact us immediately so that we can assist you with this.

For international orders, we ship standard registered Air Mail (if available) with Australia Post.  If you would like to use Australia Post Express Courier or Express Post services, please let us know.  To confirm international shipping rates, please contact us.

Orders will be shipped within 3-5 business days of your order being processed and paid for. If we are out of stock, we will let you know immediately and will endeavour to have your parcel delivered to you within two weeks from the time you have ordered your goods. You will also be notified of any further delays.

PACKAGING

Here at butt natural we recycle as much packaging as possible.  We live and work by the adage ‘reduce, re-use and recycle’.  So, if you are ordering products that are a gift, then please let us know so that we can pay special attention to the wrapping of your parcel.

RETURNS POLICY

We want you to be completely happy with our products and services.  So if you are not satisfied with your selected products, we are happy for you to return or exchange these products you have bought from us.  But please, contact us first within 10 days of buying the product.

SORRY there are no refunds or exchanges on discounted or 'on sale' items.

RETURNS AND EXCHANGES

You may return or exchange a non-defective product ONLY if the product:

• was purchased within the last 10 days;
• the product (or label) has not been used, washed, tampered with, or damaged in any way; and
• is returned with the original invoice/packaging slip, or proof of purchase from the www.buttnatural.com.au website, and a RETURN/EXCHANGE number obtained from butt natural.

Returns or exchanges:

• incur a 10% restocking fee; and
• shipping costs are to be paid by the customer. 

Refunds will be made in the same form of payment used to make the original purchase.

We reserve the right to refuse any return if it is not in condition to be resold; has been washed; contains any smells such as essential oils, perfume, or smoke; or has been soiled.

MANUFACTURING DEFECTS

For defective products:

• we will exchange or replace faulty or defective products with the exact same product, colour and size.
• please be prepared to send in the product so that we can correct the problem immediately.
• please do not try to repair a nappy.  Leakage problems are not generally considered a manufacturing defect. 
• as soon as we receive and look at your returned package, either a refund will be processed or your exchange or replacement items sent out to you.

Please be aware that while we try to stock cloth products that are of a high quality, as with any cloth items that get used and washed frequently, they will not last forever. 

butt natural is not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal ‘wear and tear’ of the product materials.

OUR GUARANTEE

All butt natural products are guaranteed against material or workmanship defects for 30 days from the date of purchase. Allowable defects include stitching and seams, elastics, or if any of the product’s components come undone or unattached.